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joerg1004

Didn't burn - horrible support

written by joerg1004 (1 User opinions)
Version:
5.35 
Date:
26 May 2007
Views:
475

The program looks good and is easy to use - until I wanted to burn my Photo DVD. It didn't recognize my DVD drive or something.
I tried rebooting, burning an image, burning to folder, ... after an hour I gave up and downloaded Photodex which was $20 more. It not only ooked a bit nicer and was easier to use - it actually worked. Within a short time I had my Photo DVD.
I've contacted the Photo DVD people (and their sales partner PLIMUS) for a refund. My emails go back and forth between PLIMUS and PHOTO DVD with me cc: but nobody actually addresses my refund request. This has gone on for about a week now. When I call their customer support number nobody answers.
I most definitely DO NOT RECOMMEND either of these companies.

Best:

Low price

Worst:

Doesn't work, horrible support

Rating
1/10
usability
  • Currently /10.
stability
  • Currently /10.
installation
  • Currently /10.
functionality
  • Currently /10.
appearance
  • Currently /10.
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Softonic Rating:Not bad
1/10

User Rating

1 rating
Usability
  • Currently 1/10.
Stability
  • Currently 1/10.
Installation
  • Currently 1/10.
Functionality
  • Currently 1/10.
Appearance
  • Currently 1/10.

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